FareDepot Terms and Conditions

Terms & Conditions

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Welcome to FareDepot Terms & Conditions

As a purchaser of FareDepot.com, you are advised to review these terms and conditions.

Use of the Site is governed by the following terms and conditions. By using the Site you agree to these terms and conditions. If you do not agree with any part of these terms and conditions, you must not use the Site. We reserve the right to amend these terms and conditions at any time. All amended terms automatically take effect when these Terms & Conditions are updated. Your continued use of the Site following the posting of changes to the Terms and Conditions will mean you accept those changes. Please return to this page periodically to review any changes.

FareDepot servers use Secure Sockets Layer (SSL), an encryption technology that works with Microsoft Internet Explorer, Mozilla, Safari, Netscape, and AOL's browser, so that only FareDepot can read a buyer's personal information.

We guarantee that every purchase you make on the FareDepot website will be 100% safe. Although we never intend to have an incident of credit card fraud, if unauthorized charges are made to your credit card as a result of doing business with FareDepot, you will pay nothing.

Shopping online at FareDepot is statistically safer than using your credit card at a restaurant or department store. Technical experts point out that online purchases without human intervention are far safer than traditional credit card transactions because the information is immediately encrypted into a scrambled message that can only be decrypted by an authorized computer.

You will join millions of other customers who have safely shopped over the Internet. We're certain after successfully shopping online atFareDepot, you will be on your way to appreciating the convenience and security of shopping from home.

The Fair Credit Billing Act states that your credit card provider cannot make you pay in excess of $50.00 of fraudulent charges. If your credit card provider does have you pay any of the $50.00 it can charge, FareDepot will cover the expense, up to the full $50.00 if the unauthorized use of your credit card resulted through no fault of your own from purchases made on the FareDepot website while using FareDepot's secure server. If such an event does occur, you must notify your credit card provider.


FareDepot shall not be liable for failure of travel service suppliers, including but not limited to airlines, hotels, cruise lines, railroads, car rental agencies, tour operators and consolidators, vacation packages, activities suppliers, Traveler assist service provider and insurance providers to perform the services offered by such suppliers. FareDepot, in providing travel management services, does not guarantee or insure the services to be provided by any supplier, the financial position of such suppliers or the reimbursement to you from any loss experienced as a result of the financial condition of such supplier. In the event that a supplier defaults prior to providing the service to you for which payment has been made, the sole recourse for refund shall be with the defaulting supplier, from insurance covering such defaults if any or from other responsible third party unless such was caused by FareDepot. In those situations in which a supplier defaults prior to providing services you may pursue any recourse against the supplier for refund, which may be permitted by law or statute.

Except as expressly stated herein, FareDepot assumes no responsibility for actions relating to travel services beyond the control of FareDepot or its employees. FareDepot is not responsible or liable for any act, error, omission, injury, loss, accident, damage, delay, nonperformance, irregularity, or any consequence thereof, which may be occasioned through neglect, or default or any other act or inaction of any supplier of Travel products. FareDepot shall not be liable for any fluctuation in price or change in schedule or equipment or accommodations for any travel service, which occurs subsequent to payment for such service.

FareDepot acts as a service bureau that provides value added service to retail travel agents and consumers. FareDepot has no control over and assumes no liability for the actions of the suppliers from whom it obtains Travel products.

Once tickets have been issued there may be a penalty involved for refunds. We do not have control over printed prices on the tickets, although some tickets may have BT (Bulk fare) printed on them, some may have a specific value on them, which may be different (lower or higher) than the fare collected.

Discounts offered may vary depending on a number of factors including Airlines utilized, class of service, destination, time of year (low, mid or high season), advance notice provided, minimum stay requirements fulfilled and flight load.

FareDepot does not guarantee, endorse, validate or promote other advertiser products and services that are advertised on this web Site.

 

SITE USAGE AND TICKET PURCHASE

You warrant that you are at least 18 years of age and possess the legal authority to enter into this agreement and to use the Site in accordance with all terms and conditions herein. You agree to be financially responsible for all of your use of the Site (as well as for use of your account by others). You are responsible for any bookings made by persons under your direction or control. You also warrant that all information supplied by you or on your behalf, or by members of your household in using the Site is true and accurate. Further you also confirm that the traveler is not an unaccompanied minor. Without limitation, any exploratory, false, or fraudulent reservation or any reservation in anticipation of demand is prohibited. You agree that the travel services reservations facilities of the Site shall be used only to make legitimate reservations or purchases for you or for another person for whom you are legally authorized to act. You understand that overuse or abuse of the travel services reservation facilities of the Site may result in you being denied access to such facilities.

All offers, prices, and conditions of sale may be subject to: 
 

1.      change without notice

2.      advance purchase, eligibility, seating, or other limitations

3.      travel days, dates, minimum or maximum stays, holidays, seasons, blackout dates, stopovers, and/or waitlisting restrictions

4.      reservation validation limitations of up to one year (if any extension permitted, penalties/restrictions may apply); and/or

5.      other conditions/restrictions

6.      Availability. Lower prices may be available.

7.      If your itinerary involves an ultimate destination or stop in a country other than the country of departure, the provisions of a treaty known as the "Warsaw Convention" may be applicable to your entire trip, including any portion entirely within the country of origin or destination. The Warsaw Convention governs and may limit the liability of certain air carriers for death of or personal injury to passengers and/or loss of or damage to baggage.

A reservation is not complete until confirmed/ticketed. To protect our customers, we verify with the credit/debit card company that the billing address and credit card verification number you provided to us is accurate and that your debit/charge will be accepted. Until such information is verified, the fare is subject to change. We are not responsible for any transaction that is declined based upon a credit/debit card that is declined by the issuing company or a travel provider or if, for any reason, the debit/credit card billing address and/or credit card verification number cannot be verified in a timely manner, nor are we responsible for any changes in fare or any other charges that may occur during our verification process. At times when the fare selected is not available an approval code may have been taken on your credit card, if the transaction is not completed the approval code may block your available credit for a time period until the bank removes the block.

 

 

 

Our Fees and Exceptions

In addition to each Travel Supplier’s cost and fees, FareDepot may charge a service fee as described below. All FareDepot fees are charged on a per person or per ticket basis and are non-refundable.

 

CHANGES TO FLIGHTS ALREADY PURCHASED

Any and all changes made to the itinerary are restricted as well as subject to airline fare rules, whichever is more restrictive; all our tickets/hotels/cars/packages/cruises do not allow any date or name changes after the booking is completed. FareDepot does not guarantee, and shall not be responsible for, any bookings or reservations made or confirmed to you in the event that the original itinerary has been changed by the supplier pursuant to customer's request.

 

CANCEL AND EXCHANGE

All airline tickets are fully non-refundable. In certain cases where the Airline may allow cancellations, a credit may be available for future ticket purchase with applicable penalty and a fare difference if any, with travel valid on the same airline. Usually the credit is valid with time constraints and a specific expiration date and should be discussed with the customer service agent. All such bookings where the cancellation may be permitted must be cancelled prior to the scheduled departure time of the first flight segment by calling our customer service agent. We do not guarantee any cancellation. A cancellation fee of CAD 50 per person per ticket must be paid to us at the time of canceling the booking. We retain this fee. The credit will be held for a limited time period, please ask the customer service agent for the specific date by when you must use this credit or you will lose the credit amount. When you are ready to make the new booking, you will have to pay fare difference (if any), applicable airline penalties for that fare and FareDepot exchange fees. All such changes are governed by the airlines' rules and regulations, FareDepot does not provide any representations or guarantees on changes or fees. If you are cancelling the booking and applying for a refund then please read our Refunds Policy. Please read more about Change policy if you wish to exchange the tickets for new dates or routing.

 

CANCEL AND REFUND

All of our Airline tickets, hotels, pre-paid Car rentals, vacation packages and our service fees are NON-REFUNDABLE. Trip protection insurance is refundable within 10 days of purchase if travel has not commenced and you have called our customer service center to cancel. All cancellations must be done over the phone only.

·        If you have applied for a cancellation and refund with us and if the fare rules provide for cancellation and refunds

·        If you are not a "no show" (most "no show" bookings are in-eligible for any waiver from suppliers for refund processing)

·        If we are able to secure waivers from suppliers to process this cancellation and refund

 

FARE CHANGES

All bookings are not guaranteed until ticketed. At times, even after the confirmation of a reservation, the fare may change. We will notify you of any fare changes and we do not assume any responsibility - financial or otherwise for any such fare changes. We will notify you of the new fare and at that point you may either cancel or still purchase the product at the new cost. You have the right to cancel the booking at no cost to you if there is a fare increase before ticketing and prior to your card being charged, you will not be charged any fees for cancelling such a booking.

PAYMENT ACCEPTANCE POLICY

We accept credit cards and debit cards issued in US, Canada and several other countries as listed in the billings section. We also accept AE/AP billing addresses.

Please note, airfares are guaranteed only upon ticketing, and not upon submission of payment. If your credit card payment is not processed for any reason, we will notify you within 24 hours. If there is a Fare change while processing your transaction, you will be notified and you have the right to decline this transaction and you will not be charged.

We provide a 100% Safe and Secure Credit card transaction guarantee.

Please note, all hotel, car rental and tour/activity bookings are only confirmed upon delivery of complete confirmation details to the email you provided with your reservation. In some cases, pre-payment may be required to receive confirmation.

In order to provide you further safety, when certain transactions are determined to be high risk by our systems, we will not process such transactions unless our credit card verification team has determined that it's safe to process them. In order to establish validity of such transactions, we may contact you or your bank as well as ask the card holder to fill out our credit card authorization form.

 

TICKET DELIVERY

Most tickets are electronic (e-tickets), however with certain itineraries where an e-ticket is not available a paper ticket will be issued. Please check the shipping charges before confirming the booking. If an e-ticket could not be issued for a particular reservation or if a delivery was being made of another product or service, FareDepot will send the paper ticket, product or service through a secure mode of delivery (a reputed carrier company) and the applicable shipping charges will be debited to the credit holder's account as per rates published on the Site. These shipping charges are displayed before you make the booking and you may select not to purchase the tickets to avoid shipping charges.FareDepot does not assume any responsibility for the fault of the delivery company. We will attempt to redeliver but do not provide any guarantees for redelivery on time. If you provide an incorrect address, then you may have to pay excess fees to the delivery company for alteration of the address. You will be billed to the credit card used for payment. If an e-ticket is generated the ticket information will be available on the Site.

 

CREDIT / DEBIT CARD PAYMENTS TERMS

1.      All credit cards must have verifiable US, Canadian or other countries' billing address. Please see list of countries where credit cards are accepted, in payment drop down in check out page.

2.      All bookings and fares are not guaranteed until ticketed. For hotels, car rentals, vacation packages, the bookings are not guaranteed unless you receive a confirmation number by email.

3.      When you submit your credit or debit card for a purchase, we request an authorization for the amount of your anticipated transaction (placing a temporary "hold" on the funds). If for some reason we are unable to confirm your booking, you will not be charged and we will request that such hold be released by your credit or debit card bank; until then, funds subject to the hold will not be available to you for other purposes.

4.      If your credit card is declined for any reason, we will notify you within 24 hours, simply submitting the credit card does not automatically guarantee ticketing.

5.      FareDepot bears no responsibility in the event your credit or debit card is not approved or charged. There can be many reasons why your credit or debit card may not have been approved or charged. Examples of these maybe: Airline could not confirm the booking, fare increased since payment information was submitted and prior to ticketing or sufficient funds not available on the credit card. In such instances where the fare may have increased, you will be provided with alternate options and you have the right to cancel the booking at no cost to you. When the booking is ticketed at the cost originally quoted to you the ticket becomes non-refundable and non-cancellable.

6.      FareDepot uses stringent safety measures for credit card payment processing. Fraudulent transactions, if any, are reported to airport security, airlines and other federal and state law enforcement.

7.      You agree to be liable for any and all credit card payments and you agree not to dispute charges after the purchase has been made and your tickets and/or other products have been delivered by email confirmation or have been shipped to you. You agree to reimburse FareDepot in cases of charge back or credit card disputes where you have genuinely purchased a service on our website.

8.      Most credit card transactions over the phone to our Customer Service Department are recorded and are available as evidence in case of any dispute.

9.      Online credit card transactions are authorized at the time a user or anyone acting on their behalf accepts these terms and conditions and continues with the purchase.

10.   In order to provide you further safety, when certain transactions are determined to be high risk by our systems, we will not process such transactions unless our credit card verification team has determined that it's safe to process them. In order to establish validity of such transactions, we may contact you or your bank as well as ask the card holder to fill out our credit card authorization form.

 

CREDIT CARD DECLINES

At the time of processing your transaction if your credit card declines, we will make all efforts to notify you by way of an email message within 3 business days. The transaction will not be processed if your credit card has declined. The FARE and any other booking details are NOT GUARANTEED. If there is a fare change then you have a right to cancel the booking at no cost to you. There will be no service fees charged for this.

 

TERMINATION

We reserve the right, in our sole discretion, and without liability, to terminate your access to all or part of the Site, with or without notice, for any reason or no reason.

VISA AND ENTRY REQUIREMENTS

All customers are advised to verify travel documents (transit visa/entry visa) for the country through which they are transiting and/or entering. Information can also be found through the consulate/embassy or the country(s) you are visiting or transiting through. FareDepot will not be responsible if proper travel documents are not available and you are denied entry or transit into a Country.

FareDepot's sale of tickets to you does not imply any guarantee of passenger's ability to enter the country of destination. Traveler understands that FareDepot accepts no responsibility for determining passenger's eligibility to enter or transit thru any specific country. Information if any given by FareDepot employee must be verified with Government proper authorities and such information does not constitute any FareDepot's responsibility.

 

TICKET PROCESSING ERRORS/ISSUES DISCLAIMER

FareDepot is not responsible for any tickets that could not be processed due to inaccurate and/or incomplete verification of credit card information, and/or credit card decline and/or due to technical glitches. In extremely rare cases, airlines fares may change prior to the completion of ticketing process, in which case, FareDepot reserves the right to notify you of any fare changes within three business days. However, for any fare changes up to $25 of the new fare, we will absorb the difference of the fare. In the event that your original flights cannot be honored, FareDepot will make every effort to provide alternative flight/fare options. If we are unsuccessful in contacting you, we reserve the right to cancel your booking. We will send an e-mail advising you of the cancellation and this will serve as final notification.Please note, FareDepot will not be responsible for any fare increase, you have the right to cancel the booking at no cost to you in case of a fare increase. All fares are not guaranteed until ticketed.

 

HUMAN ERROR

If any of our agents make a mistake or any other human error is made in the booking process we shall make reasonable attempts to rectify these errors at the time of occurrence. FareDepot stands committed to providing compensation up to a maximum of the entire service fees that FareDepot has collected for that booking in addition to a coupon as redemption towards purchases from FareDepot in the future. You must notify us of errors within 24 hours of receiving your itinerary. Beyond this 24 hour period, FareDepot will not be responsible for these errors.

 

ITINERARY RE-CONFIRMATION

It is the responsibility of the traveler who has booked with us online or has made the booking directly with a customer service agent to review and reconfirm names, dates, flight numbers, airlines, routing including any airport changes, are in accordance and acceptance of the traveler. If you discover any discrepancy in your itinerary, you are requested to immediately contact a FareDepot customer service agent within 4 hours from the time the booking was completed.

If you fail to contact us by phone within 4 hours of completing the booking, we shall consider the booking you have made to be acceptable to you and we do not assume any liability thereafter for any discrepancy in your booking.

You are requested to review and save the itinerary.

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