Frequently Asked Questions

Asked Questions

PAYMENT FAQ’S

  • Can I make payment for tickets through credit cards?

    Credit cards issued by Master Card, Visa and American Express are universally accepted while some airlines have restricted usage of Discover Card. If you intend to make payment for your ticket, booked through us, using your credit card please check with one of our friendly travel consultants for the same.

    You can pay through your credit card while booking online but remember that we don’t accept credit card payment for African nations and also any third-party payment. All credit cards must have a verifiable billing address as tickets and itinerary will be sent to the address mentioned in the card.

  • Why do I need to fax in an authorization?

    Internet frauds are on a rise. To protect interest of our customers and to confirm that the person buying the ticket is actually the same person who they claim to be we have placed several check methods.  We realize the inconvenience these cause and create extra work for everyone involved but this is for your best interest.

  • When will my Credit card be charged after making the reservation?

    Your card will be debited as soon as your ticket is issued, i.e. immediately after you make air ticket purchase on Amcan software.

  • What happens if my credit card is declined?

    For declined credit cards we notify the customer immediately about it to avoid any inconvenience. You can give us an alternative card detail or opt for different means of payment like – check or postal money order. Kindly note that your ticket will not be issued till your card is charged. Your reservation would stand cancelled and you’d need to make a new reservation with new card details. Booking would depend upon availability.

  • Why are there multiple charges on my credit card?

    Sometimes we break the total charge into several different charges against your credit card. You are not subjected, under any circumstances, to pay more than you have agreed to.

  • Can I pay for my ticket using two different credit cards?

    As per company norms you’ll be charged against one credit card only. But if you want to split the total amount between multiple credit cards please call our customer care number 866-860-2929 or email us on sales@faredepot.com for assistance. Please note, we don’t permit usage of third-party credit cards in such cases.

  • Someone called from faredepot.com and left a message on my voice mail. Why are they contacting me?

    If you have received a call from one of our travel consultants it may be because you have booked a ticket through us or someone else has booked it using your credit card details. We need to obtain your consent before issuing your ticket. We request that that you fill-in credit card authorization form and fax it to 000-000-0000.

  • My credit card has been charged twice for the same reservation. What should I do?

    This can happen sometime because of system error. If such a situation occurs you would normally receive a refund within 72 hours. We suggest that you send us an email at sales@faredepot.com with your credit card details and reference of your reservation number. One of our consultants will help you in processing refund. It will be reflected on your credit card statement.

  • Can I make reservation and pay later?

    Your reservation isn’t confirmed until paid in full. Regardless of when your traveling date is all tickets must be paid in full in advance.

  • Can I make a reservation for someone else?

    Of course you can but while doing so please mention your name as a contact person so that you can receive the verification calls.

  • Can I pay for someone else?

    Yes, you can. To curb chances of internet fraud, however, we need you to fax us completed Credit Card Authorization Form along with both side Xerox of your credit card and an acceptable photo id proof (such as- driver’s license or passport). Fax all your documents to 302-397-2914.

  • Can I pay in check or cash?

    For customers willing to pay in check or cash may contact our customer care desk on  866-860-2929 for help or email us on sales@faredepot.com.

GENERAL FAQ’S

  • Do you offer Group Discounts?

    We offer special discounted rates on bulk purchase of tickets. To avail group discount kindly contact our group fare desk at 866-860-2929 or email us at sales@faredepot.com. One of our representatives will assist you.

  • Do you offer Child/Infant fares?

    Child and infant rates, as applicable, is allowed on international tickets.

  • Do you offer Student Discount/Senior’s Discount/Bereavement fares?

    As a promise to offer best deals to our customers our rates are already discounted and lower than bereavement fares/student fares/senior discounted fare offered by the airlines.

  • How can I save on business or first class tickets?

    We strive to offer the best discounted deals to our customers on most major airlines for destinations across the globe. Upto 50%-60%  discount is offered on regular business/first class fares offered. Contact our customer care desk or send us an email at sales@faredepot.com to avail our offers.

  • What are the baggage allowance rules?

    Luggage policies vary from airline to airline, as well on origin and destination. You can check detailed baggage policy of an airline from baggage policy link on our homepage.

  • What happens if I missed my flight because I was late?

    If you fail to turn up it will be considered as No-Show in which case almost always the entire value of the ticket is forfeited. However, some airlines may allow you to fly stand-by on that same day. This is solely airline’s internal policy and discretion.

  • What happens if I miss my flight because of delayed connecting flight?

    Normally if such a situation arises it is the airline’s responsibility to find alternative options to help you reach your destination. In this case we suggest you to contact the airline directly.

  • How long should I wait for a refund on my credit card after applying for a refund on a refundable ticket?

    It may take 6-8 hours for the refund to get reflected in your credit card account. However, in some cases, such as in case of lost ticket, it may take longer.

  • Privacy Policy

    Privacy & Security

    We are very serious about protecting your privacy while transacting online. All transactions and credit card information posted on Amcan’s website is encrypted using Secure Socket Layer (SSL) technology so that no unauthorized individual can view or access your information while its transmitted on the internet. We ensure that your card information when shared with us remains with us only and not get retransmitted.

    Personal data shared by you is used in enhancing our service quality by understanding your particular requirements or to make your reservations for hotels, cars, and airlines. But we ensure that we don’t modify, distribute, copy or redistribute any of your personal information. We, as a member of American Society of Travel Agents, strictly adhere to the policies outlined by the conglomeration.

  • What documents do I need to go through airport security?

    For domestic transits, please carry with yourself boarding pass, a valid Government or state issued photo ID proof, and a copy of your itinerary.

    For international flights you must carry with you valid passport and visa for destination country and countries in transit (if applicable), along with copy of your e-ticket and itinerary or printed ticket.

    It is your responsibility to obtain valid visa for all the countries that you intend to visit. You can get details about visa requirements directly from airline’s office. Click on the link for airline phone directory here.

  • Who to contact for help while I am traveling?

    In case you need assistance during traveling contact the airline or the service provider in the city/country where you are at that time.

  • here is a schedule change on my itinerary; will I get a new ticket for my new flights?

    You wouldn’t need a new ticket but we suggest that you contact the airline directly to get your doubts cleared as soon as there is a change in itinerary.

  • Other

    Enter your Name
    Enter e-mail address
    Enter Valid Email ID : E.g. abc@xyz.com
    We will contact you soon